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Check with neighbors, your building’s mailroom, or safe drop-off areas near your door, as packages are sometimes left in discreet places. If you still can’t locate it, contact mileseey tools Support at mileseeytools@mileseey.com or click Contact Us so we can investigate.

Confirm your shipping address and check with your front desk or possible drop-off spots. If you still cannot locate the package within 24 hours of the delivery notification, contact mileseey tools Support at mileseeytools@mileseey.com or via Contact Us for assistance.

Glossy tiles cause specular reflections. Apply matte tape and re-measure at a slightly off-normal angle.

This is normal. In bright light, rely on the crosshair or target card rather than the visible laser dot.

Shade the window with your hand or hat, shorten the measuring distance, and aim at darker or matte surfaces.

You likely didn’t switch the measuring reference. Set the front, back, or tripod reference correctly in the settings menu.

That’s parallax. Hold the device square to the surface, avoid steep angles, and re-center the crosshair before measuring.

Let the device acclimate for 5–10 minutes, wipe any condensation, and redo the 10-ft accuracy check.

Toggle Bluetooth off and on, forget and re-add the device, then reboot. Check app permissions and ensure firmware is up to date.

Lower screen brightness, disable Bluetooth when idle, and use matching Ni-MH or lithium AA/AAA batteries in cold weather.

Check the unit of measurement (fraction vs. decimal), verify the spacing you entered, and use a stabilized tripod for best accuracy.

Inspect the lens and hook, then perform the 10-ft and 25-ft accuracy checks.
If results remain out of tolerance, click Contact Us to reach our customer service team for assistance.

The temperature difference is small or the scene is dim. Tighten span and move more slowly when scanning.

That’s the FFC (flat-field correction) normalizing the image—especially common during warm-up.

Switch to high-temperature mode for very hot objects, or let the camera acclimate before use in cold rooms.

Allow the camera to stabilize naturally. Don’t wipe immediately—use a dry microfiber after fog clears.

Reboot the camera and PC/app, use the supplied cable, and ensure both firmware and software are updated.

Set alarms based on ΔT (difference from ambient), not absolute temperature.
Also check that your span isn’t clipping the target range.

Wind removes surface heat—shield the area or note wind effects in your report.

Solar loading lingers on surfaces. Scan near sunset or early morning for consistent results.

Keep a spare pack warm. Lithium-ion performance returns to normal at room temperature.

Do simple field checks using ice water (~32°F) and a room-temp card.
If results drift or the camera is dropped, click Contact Us to reach our customer service team for help.

Yes. If your product has been discontinued, we’ll replace it with the closest equivalent model, though size or color may vary.

Most claims are reviewed within two business days. Once approved, replacements usually ship within 2–3 business days. We may request additional details or a product return before approval.

MILESEEY Tools covers return shipping for approved warranty claims. Exceptions include non-defective returns, claims made outside the country of purchase, items confirmed functional by quality control, international returns, or unauthorized returns outside the approved warranty process.

Remove alkaline cells if storing the device for long periods. For Li-ion models, store at 40–60% charge at room temperature and avoid leaving the device in a hot vehicle.

Check about once a month.
Firmware updates may improve measuring modes, export stability, and overall performance.

Always use the protective case. Avoid tool bins or drawers where glass shards or screws could scratch the lens.

Yes. Perform a quick 10-ft and 25-ft verification against a tape measure every week or before critical work.

Cement slurry or solvents can haze the lens.
Wipe immediately with a water-dampened microfiber cloth, then dry thoroughly.

Stop using the device and click Contact Us to reach our customer service team for an RMA or repair assistance.

Remove the batteries and store the device with a small silica gel pack in the case. Long-term storage with batteries may cause leakage and corrosion, which can damage the circuits.

Use dry tissue or dust-free cloth to gently wipe the display. Avoid pressing too hard or using alcohol wipes. This helps preserve the anti-reflective coating and keeps readings easy to see under bright light.

Keep the protective cover on whenever the device is not in use. Even tiny scratches on the laser window can scatter the beam and slightly reduce measuring accuracy.

Yes, but try to keep it inside its pouch when not measuring. Fine concrete or drywall dust can settle on the optics and slowly dull the lens coating.

Keep it at room temperature in a dry place.
In humid areas, add a desiccant pack inside the case.

If idle for over a month, store the Li-ion battery at 40–60% charge and recharge monthly.

Use the carrying case and lens cap or hood.
Avoid mixing it with sharp tools or metal parts in your bag.

Yes. Repeat ice-water and room-temp checks once a year.
If drift persists, click Contact Us to arrange inspection or calibration.

Always follow your facility’s LOTO and PPE procedures.
Thermal cameras help you keep distance—they don’t replace safety practices.

Yes. For inspections lasting over an hour, allow the camera to cool down for a few minutes after continuous operation. This helps maintain temperature accuracy and extend battery life.

During cleaning, use dry tissue or dust-free cloth only, and avoid pressing too hard or using alcohol wipes. A screen protector film can also help prevent minor scratches in field work.

After using it in humid or rainy conditions, open the battery cover slightly in a dry room for a few minutes to let moisture escape. Store the camera with a fresh desiccant pack inside the case.